Dhgatesiteis an affiliate review website. We do not sell products directly — all purchases are made through DHgate. Therefore all refund and return requests must be handled directly with DHgate and the individual seller.
DHgate Buyer Protection
All purchases made through DHgate are covered by DHgate Buyer Protection which means:
- You are entitled to a full refund if your item does not arrive
- You are entitled to a full or partial refund if the item is not as described
- You are entitled to a refund if the item arrives damaged
How to Request a Refund on DHgate
Step 1 — Log in to your DHgate account
Step 2 — Go to My Orders and find the order you want to refund
Step 3 — Click “Open Dispute” on the order
Step 4 — Select your reason for the refund request
Step 5 — Submit your dispute with photos if possible
Step 6 — DHgate will review your case within 3 to 5 business days
Refund Timeframes
- DHgate typically processes refunds within 3 to 15 business days depending on your payment method
- Refunds to credit cards may take up to 7 business days to appear
- Refunds to PayPal are usually processed within 3 to 5 business days
Tips for a Successful Refund
- Always take photos or videos of the item as soon as it arrives
- Open a dispute within 30 days of receiving your order
- Be clear and detailed when describing your issue
- Always communicate with the seller first before opening a dispute
Our Responsibility
Dhgatesite is not responsible for any transactions, disputes or refunds between you and DHgate sellers. We are an independent affiliate review site and have no control over DHgate’s refund policies or seller behaviour.
If you need help navigating a DHgate refund dispute feel free to contact us and we will do our best to guide you.
Contact Us
If you have any questions about this policy please contact us at ysul23445gmail-com